Support
Email [email protected] and we'll get back to you within a few business days. Tell us what you were doing and what happened instead - that's usually enough for us to find it.
Before you write
These four cover most of what people run into. If one of them fixes it, you're done.
A keyboard shortcut stopped working
macOS needs to grant MightyMouse permission to watch for shortcuts, and that grant can drop after an update. Open System Settings → Privacy & Security → Accessibility, switch MightyMouse off and back on, then quit and reopen the app. Do the same under Screen Recording if screen capture is the part that stopped.
The phone remote won't connect
Reopen the remote from the app and scan the code again. With off-Wi-Fi access on (Settings, under Phone Remote) your phone reaches your Mac from any network, cellular included, so a shared Wi-Fi is not required. If you have it turned off, both devices must be on the same Wi-Fi, and networks that block devices from seeing each other - common on guest, office, and hotel Wi-Fi - will stop the remote from connecting. Turning on off-Wi-Fi access is the quickest way around that.
Nothing happens when I ask for something
MightyMouse runs on an AI backend you connect. Open Settings and confirm one is set up and signed in. If you're using credits, check the balance in your account at app.getmightymouse.com - requests stop when it reaches zero.
Billing, credits, and refunds
Manage your plan and see your balance at app.getmightymouse.com. Refunds are covered in the Refund Policy - the short version is that unused credits are refundable within 14 days, and we fix billing errors in full.
Delete your account or your data
Email [email protected] from the address on your account and we'll delete it. What MightyMouse stores and where is spelled out in the Privacy Policy - most of it never leaves your Mac.
Report a bug or ask for something
Same address: [email protected]. We're a small team and feature requests genuinely do get built.